MedhaCloud
HelpdeskNOCDigital Workspace24/7 MonitoringRemote Support8-min ResponseSLA-backedWhite-labelPhone · Email · ChatL1 · L2 · L347K+ Tickets/Yr99.99% UptimeHelpdeskNOCDigital Workspace24/7 MonitoringRemote Support8-min ResponseSLA-backedWhite-labelPhone · Email · ChatL1 · L2 · L347K+ Tickets/Yr99.99% Uptime

Managed IT Services

Stop waiting hours for a Tier 1 tech to call back. 24/7 helpdesk, NOC monitoring and digital workspace support from $49/user/month. 8-minute first-response average, 47,000+ tickets resolved annually, 99.99% uptime SLA.

GET PRICING →TALK TO AN EXPERT
0 min
Avg Response Time
0K+
Tickets Resolved / Yr
0.00%
Uptime SLA
0.0%
SLA Compliance
The IT services problem

Tickets backed up. Users furious. Alerts ignored.

0 min

Industry-average first-response for break-fix IT. Ours is 8 minutes. Senior engineers on every critical ticket — no triage queue.

0 hrs

Average support wait time at commodity MSPs. Our SLA guarantees 15 minutes on P1 — resolved in under an hour on average.

0%

Of tickets at budget providers get escalated twice before resolution. Our L1/L2/L3 model routes critical issues to the right engineer first-touch.

$0K

Average cost of one hour of downtime for an SMB. Proactive NOC monitoring catches alerts before users feel the outage.

IT service lines

Three practices. One managed IT operation.

01

IT Helpdesk Services

24/7 tiered support (L1/L2/L3) for your end-users across phone, email, chat and portal. 8-minute first-response average on critical tickets.

Key deliverables
  • ●24/7/365 coverage from USA and India
  • ●L1/L2/L3 tiered support with auto-escalation
  • ●Phone, email, chat and self-service portal
  • ●ConnectWise, Autotask, ServiceNow integration
  • ●Remote assistance (TeamViewer, AnyDesk)
Explore IT Helpdesk Services →02

NOC Services

24/7 Network Operations Center monitoring servers, switches, routers, firewalls and cloud workloads. Incidents caught and remediated before users notice.

Key deliverables
  • ●24/7 proactive monitoring and alerting
  • ●15-minute response on critical incidents
  • ●RMM and SNMP integrations
  • ●99.99% uptime guarantee for critical services
  • ●Root-cause analysis and remediation runbooks
Explore NOC Services →03

Digital Workspace Solutions

Cloud-based workspace, device management and zero-trust security. Windows/Azure Virtual Desktop, Intune, M365 and Google Workspace — deployed and supported.

Key deliverables
  • ●Azure/Windows Virtual Desktop, Citrix, VMware Horizon
  • ●Microsoft Intune MDM/MAM, SCCM, Jamf
  • ●Zero-trust security (Azure AD, MFA, conditional access)
  • ●Microsoft 365, Google Workspace, Teams, Slack
  • ●OneDrive/SharePoint file sync and DLP
Explore Digital Workspace Solutions →
What's included

Every managed IT engagement ships with this.

01

Ticket Management

Every ticket tracked, prioritized and resolved inside your ITSM of choice — ConnectWise, Autotask, ServiceNow or our portal. 99.7% SLA compliance.

02

Incident Response

P1 critical issues answered in 8 minutes (15-min SLA). P2 in 30 min, P3 in 2 hr, P4 next business day. Auto-escalation to L2/L3 engineers.

03

24/7 Monitoring

PRTG, Zabbix, Datadog, ConnectWise and Datto RMM agents watch servers, networks, endpoints and cloud workloads around the clock.

04

Patch & Endpoint Management

Automated OS and application patching across Windows, macOS, iOS and Android. Intune/SCCM-driven with compliance reporting.

05

Remote Support

Screen-share sessions via TeamViewer, AnyDesk or ConnectWise Control. Fix issues in minutes without a site visit.

06

Escalation Tiers

L1 handles resets and installs. L2 owns VPN, app and mailbox issues. L3 engineers take on server, database and security incidents.

07

Reporting & QBRs

Monthly SLA dashboards, ticket trends and CSAT scores. Quarterly business reviews with your dedicated account manager.

08

On-Call Rotation

Named senior engineers on-call after hours, weekends and holidays. No voicemail queues — a human answers every call.

Pricing

Flat per-user pricing. No surprise invoices.

Essential
$49
per user / month
1-50 employees
  • ●8x5 helpdesk (L1/L2)
  • ●Endpoint monitoring
  • ●Automated patch management
  • ●Basic backup
  • ●Monthly reporting
ORDER NOW →
Popular
Professional
$79
per user / month
50-250 employees · Most popular
  • ●24/7 helpdesk (L1/L2/L3)
  • ●Network monitoring + NOC
  • ●Server management
  • ●Cybersecurity (EDR + SIEM)
  • ●Backup & disaster recovery
  • ●Quarterly business reviews
ORDER NOW →
Enterprise
Custom
per engagement
250+ employees
  • ●Dedicated account team
  • ●24/7 NOC + SOC
  • ●Multi-cloud management
  • ●HIPAA / PCI / SOX compliance
  • ●vCIO and strategic planning
  • ●Custom SLAs and reporting
ORDER NOW →

Billed annually per user. Month-to-month available at 15% premium. Volume discounts at 100+ users. Co-managed IT starts at $29/user/month for after-hours coverage only. No long-term contracts required.

How we deliver

Onboard. Monitor. Resolve. Report.

01
We onboard your environment
Discovery, agent deployment, documentation, portal setup and team training. Standard onboarding runs 2-4 weeks; expedited 48-hour onboarding available for critical monitoring and helpdesk.
02
We monitor around the clock
24/7 proactive monitoring across servers, networks, endpoints and cloud. Our NOC catches anomalies, performance drift and security events before users open a ticket.
03
We resolve with senior engineers
Tiered L1/L2/L3 support with 8-minute average first response on critical tickets. Remote assistance, auto-escalation and documented resolutions in every ticket.
04
We report every month
SLA compliance dashboards, ticket trends, CSAT and cost-savings in monthly reports. Quarterly business reviews with your dedicated account manager.
From our clients

“We moved our helpdesk and NOC from an in-house team of three to Medha Cloud. First-response went from 35 minutes to 8 minutes, CSAT climbed from 3.6 to 4.7, and we’re handling 3,800 tickets a month with zero weekend gaps. The 24/7 NOC caught a failing SAN before it took production down — that alone paid for the year.”

Marcus T. — IT Director, Healthcare Services Group (420 employees) · Professional Plan + NOC

FAQ

Frequently Asked Questions

How does your 24/7 IT helpdesk work?+
Our helpdesk delivers round-the-clock support via phone, email, live chat and ticket portal. Average first-response is 8 minutes on critical issues and 15 minutes on standard tickets. Tiered L1/L2/L3 agents handle everything from password resets to server troubleshooting and security incidents — all tracked in an ITSM platform with full transparency via the client portal.
What are your SLA response and resolution times?+
P1 (critical, business down): 15-minute response SLA (8-minute actual average), 1-hour resolution target. P2 (high, major function impaired): 30-minute response, 4-hour resolution. P3 (medium, minor impact): 2-hour response, 8-hour resolution. P4 (low, request): 4-hour response, next-business-day resolution. Current SLA compliance across all priorities: 99.7% — miss an SLA and you get an automatic service credit.
What tools and platforms do you support?+
Windows Server 2016-2025, Linux (Ubuntu, CentOS, RHEL), Microsoft 365, Azure, AWS, GCP, Google Workspace, Exchange, SQL, VMware, Hyper-V, Active Directory, Intune, SentinelOne/CrowdStrike EDR, Fortinet/Palo Alto firewalls, PRTG/Zabbix/Datadog monitoring, ConnectWise/Datto RMM, Veeam/Acronis backup. We plug into your existing PSA/RMM or bring our own.
Is there a ticket limit or per-incident charge?+
No. All plans are unlimited tickets with flat per-user monthly pricing. There are no per-incident charges, no after-hours surcharges and no long-term contracts required. Month-to-month billing is available at a 15% premium. Volume discounts apply for 100+ users.
Do you offer white-label helpdesk or do you support end-clients directly?+
Both. MSPs use us as a white-label Tier 1/2/3 helpdesk and 24/7 NOC under their own brand — see our white-label MSP services. Direct end-clients (100-user SMBs through 10,000+ user enterprises) get branded Medha Cloud support or a co-managed model where we supplement your internal IT team.
How quickly can you onboard our team?+
Standard onboarding runs 2-4 weeks and includes infrastructure documentation, monitoring agent deployment, knowledge base creation, helpdesk portal setup and end-user training. For urgent needs we offer expedited 48-hour onboarding for critical monitoring and helpdesk, with full managed services phased in over the following two weeks.
Can I keep my internal IT team and add your services?+
Yes — our co-managed IT model is designed for this. Common scenarios: after-hours and weekend helpdesk coverage, specialized skills (security, cloud, networking), NOC monitoring, project overflow (migrations, deployments), and vacation/sick backup for small IT teams. Co-managed starts at $29/user/month for after-hours coverage only.
What compliance standards do you support?+
HIPAA (healthcare with BAA), PCI-DSS, SOX, FERPA, SOC 2 Type II, ISO 27001 and GDPR. Managed IT plans include compliance-specific configurations, audit preparation, security controls and ongoing monitoring to maintain your compliance posture.

Your users deserve better IT.

From $49/user/month. 8-minute response. 47,000+ tickets resolved annually. Free IT assessment.

GET FREE IT ASSESSMENT →CALL +1 646 775 2855

Free assessment · 24/7 coverage · 1,200+ clients · 99.7% SLA compliance

Related

Professional Services

All IT services — managed IT, server support, migrations, healthcare.

Learn More →

Server Support

Windows, Linux, Exchange, SQL, VMware, IIS, SharePoint — senior engineers.

Learn More →

IT Consulting

Cloud strategy, architecture reviews and cost optimization from certified architects.

Learn More →

Cloud Hosting

VPS, dedicated, private cloud, HIPAA and M365 hosting.

Learn More →
VIEW PLANS →